Arahi 7（男款）

I request for exchange to wide version on 27/8
Check the availability on 29/8 (so late you can check in your system?)
Request my details on 29/8
Give the details for exchange on the late evening (4:53pm on 2/9)
Not giving me the update on delivery to me back.

It arrived a day before my hm. The process was time-consuming for a pair of shoes. I do understand the public holiday constraints & from my side. But if your customer services work quickIy, I dont wanna spend my precious time ranting on this feedback.